Shipping Policy

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification once your order has shipped.

  • During high-demand periods or holidays, processing times may be slightly longer.

If we experience any delays in processing your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping (U.S.): 5–10 business days

  • Expedited Shipping (U.S.): 2–5 business days

  • International Shipping: 10–20 business days (depending on destination and customs clearance)

Note: Delivery times are estimates and may vary due to factors beyond our control (weather, carrier delays, customs, etc.).

3. Domestic Shipping

We currently ship to all U.S. states and territories.
Orders are shipped via trusted carriers such as USPS, UPS, or FedEx, depending on your location and the selected service.

4. International Shipping

We offer international shipping to select countries. Shipping rates and delivery times vary by destination.
Customers are responsible for any customs duties, import taxes, or fees imposed by their country.

Please check with your local customs office for more information before placing an order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
You can track your shipment directly through the carrier’s website or via your KozeeStore account (if applicable).

6. Incorrect or Incomplete Addresses

Please ensure your shipping address is entered correctly at checkout.

  • Orders returned due to an incorrect or incomplete address may incur additional shipping fees to resend.

  • KozeeStore.com is not responsible for lost packages caused by incorrect shipping information provided by the customer.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact us immediately at khiyanigroupllc@gmail.com.

  2. Include your order number and a description (or photo) of the issue.

We will work with the shipping carrier to resolve the matter and, if eligible, send a replacement or refund.

8. Order Changes or Cancellations

Orders can be modified or canceled within 12 hours of placement.
After this period, the order may already be in processing or shipped, and we may not be able to make changes.

To request a modification or cancellation, please email us at khiyanigroupllc@gmail.com as soon as possible.

9. Delivery Issues

If your tracking shows “delivered” but you haven’t received your package:

  • Check with neighbors or your local post office.

  • Wait 24–48 hours (sometimes carriers mark packages as delivered prematurely).

If you still cannot locate it, contact us and we will help investigate with the carrier.

10. Contact Us

For any questions or concerns about shipping, please contact us:

Khiyani Group LLC
📍 30 N Gould St Ste R, Sheridan, WY 82801
📧 khiyanigroupllc@gmail.com