Refunds & Returns

1. Overview

We want you to be completely satisfied with your purchase from KozeeStore.com.
If you’re not happy with your order, we offer a 15-day return policy — meaning you have 15 days from the date of delivery to request a return or refund.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original packaging.

  • The product must include all original tags, accessories, and manuals (if applicable).

  • A valid proof of purchase (such as an order confirmation email or receipt) is required.

Note: Items that are damaged due to customer misuse, missing parts, or returned after 15 days from delivery will not be eligible for a refund.

3. Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or custom-made items

  • Clearance or final sale items

  • Gift cards or downloadable digital products

  • Intimate or sanitary goods (for hygiene reasons)

If you are unsure whether your item qualifies, please contact us before returning it.

4. Return Process

To start a return:

  1. Email us at khiyanigroupllc@gmail.com with your order number, reason for return, and photos (if applicable).

  2. Once your request is approved, we’ll provide you with return instructions and a return shipping address.

  3. Ship the item back within 7 days after receiving approval.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

5. Damaged or Defective Products

If you received a defective, damaged, or incorrect item:

  • Contact us within 7 days of receiving your order.

  • Provide clear photos of the damaged or incorrect item and the packaging.
    Once verified, we’ll issue a replacement or a full refund, including shipping costs.

6. Refunds

After receiving and inspecting your returned item, we will:

  • Notify you via email about the approval or rejection of your refund.

  • If approved, a refund will be processed within 5–10 business days to your original payment method.

Please note: Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.

7. Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check with your bank or credit card company.

  2. Contact your payment provider, as processing may take some time.

  3. If you’ve done all this and still haven’t received your refund, contact us at khiyanigroupllc@gmail.com.

9. Order Cancellations

Orders can be canceled within 12 hours of placement.
After that, the order may have already been processed or shipped, and cancellation may not be possible.

10. Contact Us

For any questions or concerns about our Return & Refund Policy, please contact us at:

Khiyani Group LLC
📍 30 N Gould St Ste R, Sheridan, WY 82801
📧 khiyanigroupllc@gmail.com